ISO 29990:2010

ISO 29990:2010 Learning Services for Non-Formal Education and Training

ISO 29990 serves as a quality management system standard for education and training service providers, providing a standardized model for quality and professional operations. It acts as a common reference point for both Learning Service Providers (LSPs) and their clients, guiding the conceptualization, development, and delivery of specific programs.

The Learning Services Management Systems standard responds to the demand for a comprehensive model that ensures professional practice and quality performance in learning service provision. It is divided into two main areas: learning services (covering aspects like design, delivery, and monitoring of learning services) and management at the learning service provider level, which includes business planning, financial management, risk management, and human resources management.

This international standard is the first of its kind for learning providers, offering advantages such as transparency of services, global comparability, and established procedures for quality assurance.

Benefits:

» Establishes fundamental requirements for service providers in non-formal education and training.
» Enhances transparency and comparability of non-formal education and learning services.
» Improves the business processes of Learning Service Providers and enhances organizational efficiency.
» Provides a framework for total quality management and systematic development in organizations offering efficient learning » and training services.
» Useful for learners, facilitators, and other stakeholders interested in effective learning outcomes.
» Boosts learner confidence.
» Meets regulatory requirements and customer expectations.
» Increases efficiency, reduces costs, and monitors non-formal education and training services.