ISO 20000 Certification

What is ISO 20000 Certification?

ISO 20000 is a globally recognized standard that delineates the prerequisites for an organization's IT service management (ITSM) system. ITSM encompasses the planning, design, delivery, operation, and control of IT services through defined processes and practices. The standard aims to improve IT service delivery by providing a comprehensive approach to managing processes, people, and technology. ISO 20000 certification confirms that an organization's ITSM system aligns with the requirements outlined in the standard.

Why Obtain ISO 20000 Certification?

As the global standard for IT Service Management, ISO 20000 offers a framework for businesses to strategically plan, implement, operate, monitor, review, and consistently enhance their IT Service Management system. Rooted in best practices from the global expert community, the standard paves the way for improvements in service delivery.

Organizations certified under ISO 20000 demonstrate their commitment to excellence in IT Service Management, potentially gaining a competitive edge in the market. Furthermore, ISO 20000 Certification can play a pivotal role in securing new contracts, as many organizations actively seek suppliers with certification to ISO 20000.

Benefits of ISO 20000 Certification

» Enhances overall IT service management practices, offering a framework for more efficient and effective operations.
» Establishes an effective service delivery structure with clear roles and responsibilities.
» Assists your organization in meeting service-level commitments and facilitates continual improvement.
» Serves as a benchmark for measuring IT performance and assessing compliance with internationally recognized standards.
» Effectively manages changes to IT services, ensuring controlled and consistent implementation.
» Manages risks associated with IT services through a systematic approach to identifying and addressing potential issues.

Which Organizations Can Apply?

Any organization that provides IT services can apply for ISO 20000 certification, regardless of size or sector. Such as:

» IT service providers
» In-house IT departments
» Businesses that outsource all or part of their IT operations
» Service organization

ISO 20000 Certification Process with Ocean Standard Certification:

» Make an Enquiry: Initiate the process by reaching out to Ocean Standard Certification. Submit your inquiry through the online form or contact us via phone or email.

» Receive a Quote: Following your inquiry, a business coordinator from our team will connect with you to discuss your specific needs and provide a personalized quote.

» Sign the Contract: If you choose to proceed with certification, you will sign a contract with Ocean Standard Certification. This contract outlines the certification scope, fees, and terms and conditions.

» Audit Plan: After approval, we develop an ISO 20000 audit checklist to evaluate your compliance with the standard's requirements.

» Audit: Our team of ISO 20000 auditors conducts on-site assessments at your organization to gauge adherence to ISO 20000 requirements.

» Issue Certificate: Upon confirming that your organization meets all standard requirements, Ocean Standard Certification will issue the ISO 20000 certification.

ISO 20000 Audit Checklist Overview

The ISO 20000 audit checklist is a thorough document outlining specific areas designated for auditing to ensure compliance with the ISO 20000 standard. Encompassing both operational and technical aspects of an organization's IT service management system, this checklist serves as a valuable tool for both internal and external auditors.